Return Policy
Thank you for shopping at City Boy JJ. We strive to provide high-quality products and services to our customers. Please read our return policy carefully before making a purchase.
Final Sale Policy
All sales at City Boy JJ are final. Due to the nature of our business and the products we sell, we do not accept returns, exchanges, or refunds under any circumstances.
By making a purchase with us, you agree to these terms. We encourage you to thoroughly review your order and ensure that you have selected the correct items before completing your purchase.
Exceptions
While we have a strict final sale policy, we understand that exceptional circumstances may arise. In the unlikely event that you receive a damaged or defective product, please contact our customer service team within 7 days of receiving your order. We will work with you to resolve the issue.
To report a damaged or defective product, please follow these steps:
- Contact Us: Email our customer service team at info@icystudios.com with your order number, a detailed description of the issue, and photos of the damaged or defective item.
- Assessment: Our team will review your submission and determine the best course of action. If your claim is approved, we will provide instructions for returning the product.
- Resolution: Depending on the situation, we may offer a replacement item or a store credit for future purchases.
Order Cancellations
If you need to cancel your order, please contact us immediately at info@icystudios.com. Once an order has been processed and shipped, we are unable to cancel it. If you cancel your order before it has been processed, we will issue a full refund.
Customer Service
For any questions or concerns regarding our return policy, please contact our customer service team at info@icystudios.com. We are here to assist you and ensure you have a positive shopping experience with City Boy JJ.